Partner Resources

Submit invoices through the Partner Portal under the Invoices section. Include a description of completed work, the project name, amount, and any supporting receipts or documentation. Invoices are reviewed within 2 business days. Once approved, payment is issued via ACH direct deposit on a Net 15 schedule (15 calendar days from approval date). You will receive email notifications when your invoice is approved and when payment is processed.

Each project has a detailed timeline established during the scope-of-work phase. Typical residential renovations range from 4 to 8 months depending on scope. Partners are expected to meet milestone deadlines or communicate delays at least one week in advance. Persistent delays without communication may impact future project assignments. Weekly progress updates (even brief ones) are required to maintain project transparency.

Use the portal's messaging system for all project-related communication to maintain a documented record. For urgent matters (safety issues, critical delays), call your project manager directly. Weekly progress updates are required by end-of-day Friday. Partners should not communicate directly with investors unless explicitly authorized by Redoubt Capital. All investor communications are handled by the Redoubt Capital team. If an investor contacts you directly or visits the job site, be professional, answer basic construction questions, and refer all financial, timeline, or investment-related questions to your project manager. Never share budget details, ROI projections, or fee structures with investors.

All partners must maintain the following minimum coverage:

• General Liability: $1,000,000 per occurrence / $2,000,000 aggregate
• Workers' Compensation: As required by North Carolina law
• Commercial Auto: $500,000 combined single limit (if applicable)
• Professional Liability / E&O: Recommended but not required

Current Certificates of Insurance (COIs) must be on file with Redoubt Capital before work begins. Redoubt Capital LLC must be listed as an Additional Insured on your General Liability policy.

If you encounter unforeseen conditions that require a change to the scope, budget, or timeline, stop work on that item and submit a Change Order Form through the portal. Include a clear description of the issue, proposed solution, cost impact, and timeline impact. Change orders are reviewed within 48 hours. Do not proceed with changed work until you receive written approval. Unauthorized changes may not be reimbursed.

Project assignments are based on several factors: your trade specialties and licensing, geographic proximity to the project, current workload capacity, past performance scores, and relationship tenure with Redoubt Capital. Partners with strong track records of on-time, on-budget delivery receive priority for new projects. We aim to distribute work fairly while matching the right skillset to each project's needs.

After renovation is substantially complete, a Redoubt Capital project manager conducts a detailed walkthrough and creates a punch list of items needing correction. Partners have 5 business days to complete punch list items. A final walkthrough confirms completion. Only after the punch list is fully cleared will the final invoice be approved for payment. This process protects both the partner and Redoubt Capital's reputation for quality.

Yes, you may use your own subcontractors for specialty work (electrical, plumbing, HVAC, etc.), provided they meet our insurance and licensing requirements. All subcontractors must have current COIs on file with Redoubt Capital before beginning work. You remain the primary point of contact and are responsible for all subcontractor work quality and coordination. Redoubt Capital reserves the right to request alternative subcontractors if quality or performance standards are not met.